“This likely means untapped use cases where existing solutions could be used in the legal and compliance context to offer some real benefits. “Adoption of this technology in legal and compliance is typically less mature than other business functions,” said Mr. Typically, the technology can examine data or content to answer the question, ”What is likely to happen if…?” This is a well-established technology and the market is mature, so it can be relatively simple to use “out-of-the-box” or via a cloud service.
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“In the face of rising request volumes and significant costs, there is great potential for legal and compliance leaders to make substantial savings and free up time by using technology to automate part, if not most, of the SRR workflow,” said Mr.
According to the latest Gartner Security and Risk Survey, this is costing, on average, $1,406 per SAR.
Many organizations are funneling their subject access requests (SARs) – some people call them “ DSARs” – through internal legal counsel to limit the potential exposure to liability. Current regulations include the California Consumer Privacy Act in the U.S., the EU’s General Data Protection Regulation and Brazil’s Lei Geral de Proteção de Dadosis. The demand for subject rights requests (SRRs) is growing along with the number of regulations that enshrine a data subject’s right to access their data and request amendment or deletion. Let’s look at their comments regarding two of them – subject rights requests and predictive analytics: They are also likely to help with the increased need for cost optimization and unplanned legal work arising from the COVID-19 pandemic. Gartner analysts said enterprise legal management (ELM), subject rights requests, predictive analytics, and robotic process automation (RPA) are likely to be most beneficial for the majority of legal and compliance organizations within a few years.
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Certainly, Gartner seems to feel that the eDiscovery software market is mature, at least. Here’s the Hype Cycle Chart for Legal and Compliance Technologies, 2020 – from Gartner:Īnd, look at that! eDiscovery Software is past the “Trough of Dillusionment” and on to the “Slope of Enlightenment”! In just 2 to 5 years, it will be on to the (alliterative) “Plateau of Productivity”! What does that even mean? I’m not sure, especially since eDiscovery software is such a large category to consider.
“They must address complex business demand by investing in technologies and practices to better anticipate, identify and manage risks, while seeking out opportunities to contribute to growth.” “Legal and compliance leaders must collaborate with other stakeholders to garner support for organization wide and function wide investments in technology,” said Zack Hutto, director in the Gartner Legal and Compliance practice. According to Gartner, those leaders can use this information for internal planning and prioritization of emerging innovations. And, according to Gartner, so are technologies like Predictive Analytics, Text Analytics, Ethics and Compliance Management and Enterprise Legal Management.Įarlier this month, Gartner published a press release titled Gartner Identifies the Legal and Compliance Technologies to Focus on Post COVID-19 (hat tip to Rob Robinson’s excellent Complex Discovery blog for the coverage) where it listed the 31 “must watch” legal technologies to allow legal and compliance leaders to identify innovations that will allow them to act faster.